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  1. M

    Store policies when Highflow makes a mistake - a warning to other users

    Allefuckingluya! That's what i wanted to hear, it took two days of yelling, some 20 emails, and several posts in your forums, but finally, there it is: you know as well as i do that your customer's service initial reply to me was that i had to pay half of it (i quoted it above, and you probably...
  2. M

    Store policies when Highflow makes a mistake - a warning to other users

    K.3nny: easy to make jokes when it's someone else's problem. This is cheap for you (unless you happen to have a problem in an order, of course, then you will be attached to another object by an inclined plane, wrapped hellically around an axis: ;) )
  3. M

    Store policies when Highflow makes a mistake - a warning to other users

    Grinch, wwwicked: what you say would make sense, if only what Freddy details would be entriely true. I have already explained why it is not true. I do have all the mails from Highflow's Customer Service, in which you can see that they are NOT offering a refund. If they were, i'd be more than...
  4. M

    Store policies when Highflow makes a mistake - a warning to other users

    It's not for the money itself, i don't care for €20, or €5. That's not the issue. It's a matter of what is legal and what is not. The law is: if you ship to any country, you abide by the law in the country where yuo do those shipments. The law in Spain is very clear: if you purchase online and...
  5. M

    Store policies when Highflow makes a mistake - a warning to other users

    Hehe, i see you guys are a trustworty, loyal clientship for Highflow, good for you :) Freddy did a summary that is a good work in public relations management: on the one hand, he overlooks the key conundrum here: Highflow makes a mistake, the client has to pay for it; because he misleadingly...
  6. M

    Store policies when Highflow makes a mistake - a warning to other users

    Sure, i can give more details: i ordered a whole bunch of liquid cooling stuff to make the coolest double-loop :) Among many other things, i ordered some White led bars, and a lasercut fan grill (the counter-strike one). I got the order on Tuesday this week, and the leds where UV, and the grill...
  7. M

    Store policies when Highflow makes a mistake - a warning to other users

    Glad to hear you didn't have that same issue, you can count yourself lucky, because, as the Higflow customer service tells me, their policy is, and i quote, "If products are wrongly delivered, you can sent it back to us to exchange". You, not them. Then they continue telling me that, and i quote...
  8. M

    Store policies when Highflow makes a mistake - a warning to other users

    This is a warning to all of you who use the Highflow store: beware, in case Highflow makes any mistake delivering your orders, they will want you to pay the transportation of the articles back to the store to have the problem solved. This goes against the law, but it's how this store works. I am...
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