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Onderwerp: it's been 3 days nw since my order completed and paid the money and no shipping yet

      
  1. #1
    Junior Member toixboy is on a distinguished road
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    Unhappy it's been 3 days nw since my order completed and paid the money and no shipping yet

    just the title ! I've paid with paypal
    it's a complete set and in stock I don't think it should take that time to be even shipped !

  2. #2
    De Planner MrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond reputeMrGiorgio has a reputation beyond repute MrGiorgio's Avatar
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    Well, I think it's obvious you don't speak dutch.
    Cause if you did, you would have read that they are off this weekend to their annual lanparty.

    No shipping till Tuesday.
    . .


    "Would you expect a chair to suddenly become a table?"



  3. #3
    Junior Member toixboy is on a distinguished road
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    Citaat Oorspronkelijk geplaatst door MrGiorgio Bekijk Berichten
    Well, I think it's obvious you don't speak dutch.
    Cause if you did, you would have read that they are off this weekend to their annual lanparty.

    No shipping till Tuesday.
    well if I do , I wouldn't type in international forums
    thanks anyways

  4. #4
    Administrator Freddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond repute Freddy's Avatar
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    Check the status of your order:
    1) In process: your order will be shipped a.s.a.p.
    2) Backordered: one or more items are not in stock, your order will ship when it is complete.
    3) Completed,if your order has the status "completed", then your order is shipped already.

    If you haven't received a (shipping) confirmation and/or Track&Trace (two separate e-mails), then the following happened:
    1) You used a wrong e-mail address in your account on our webshop (or a typo in your e-mail address)
    2) The e-mails has been blocked by your spamfilter, add our e-mail addresses (info@ and sales@) to your whitelist/safe senders

    If the above doesn't answer your question, send us an e-mail (reply to your order confirmation if you have received it).
    If you haven't received an order confirmation, check your spambox.
    If you can't find it in your spambox, then check your e-mail address for typo's in your shop account and send us e-mail to sales@highflow.
    Note your order number​ with your e-mail, so we can lookup your order.

  5. #5
    Junior Member toixboy is on a distinguished road
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    Citaat Oorspronkelijk geplaatst door Freddy Bekijk Berichten
    Check the status of your order:
    1) In process: your order will be shipped a.s.a.p.
    2) Backordered: one or more items are not in stock, your order will ship when it is complete.
    3) Completed,if your order has the status "completed", then your order is shipped already.

    If you haven't received a (shipping) confirmation and/or Track&Trace (two separate e-mails), then the following happened:
    1) You used a wrong e-mail address in your account on our webshop (or a typo in your e-mail address)
    2) The e-mails has been blocked by your spamfilter, add our e-mail addresses (info@ and sales@) to your whitelist/safe senders

    If the above doesn't answer your question, send us an e-mail (reply to your order confirmation if you have received it).
    If you haven't received an order confirmation, check your spambox.
    If you can't find it in your spambox, then check your e-mail address for typo's in your shop account and send us e-mail to sales@highflow.
    Note your order number​ with your e-mail, so we can lookup your order.
    hi freddy ,

    1) my order status is completed since 13/04/2017
    2) my email is not wrong nor blocked by spam because I have received emails with confirmation that my payment went through and my order is completed (13/04/2017) and my order should be shipped that day but since that I have received nothing with my shipment confirmation or my track number
    3) I have replay at the confirmation mail next day asking about my shipment and track number but received no reply

    thanks freddy in advance ( I like you btw )

  6. #6
    Administrator Freddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond repute Freddy's Avatar
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    If I remember correctly, you needed to ship your order with DHL.
    If shipped with DHL, the Track&Trace e-mail might not be send yet (our systems are automated with DPD, GLS and PostNL, but not with DHL yet).
    E-mails will be replied a.s.a.p., we are closed due to Easter Holiday (usually we still work during a holiday, but this weekend we were at a LAN party with the crew)

  7. #7
    Junior Member toixboy is on a distinguished road
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    Citaat Oorspronkelijk geplaatst door Freddy Bekijk Berichten
    If I remember correctly, you needed to ship your order with DHL.
    If shipped with DHL, the Track&Trace e-mail might not be send yet (our systems are automated with DPD, GLS and PostNL, but not with DHL yet).
    E-mails will be replied a.s.a.p., we are closed due to Easter Holiday (usually we still work during a holiday, but this weekend we were at a LAN party with the crew)
    yea that's true I have asked to be shipped with DHL only ,, I think I will just wait till Tuesday ,, thanks and happy holiday

  8. #8
    Junior Member toixboy is on a distinguished road
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    Citaat Oorspronkelijk geplaatst door Freddy Bekijk Berichten
    If I remember correctly, you needed to ship your order with DHL.
    If shipped with DHL, the Track&Trace e-mail might not be send yet (our systems are automated with DPD, GLS and PostNL, but not with DHL yet).
    E-mails will be replied a.s.a.p., we are closed due to Easter Holiday (usually we still work during a holiday, but this weekend we were at a LAN party with the crew)
    they sent me the track link yesterday but when I check the status today it's (delivered !!!) I have received nothing ?!
    here is the track link
    https://www.dhlparcel.nl/en/private/...t=448420206533
    here is a pic of the tracking history :
    screencapture-dhlparcel-nl-en-private-receiving-follow-your-shipment-1492503149718.jpg
    can someone explain this to me please ?!

  9. #9
    Administrator Freddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond reputeFreddy has a reputation beyond repute Freddy's Avatar
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    Most probably a sorting/update error by DHL which happens sometimes.
    Please reply to the e-mail you got and it will be checked and replied a.s.a.p.

    Everything order related please communicate by e-mail, that's easier and faster to process.

    *update*
    Shipment is doing fine, it has been delivered at a sorting center of DHL.
    (a bit confusing how it is shown this way on the Tracking page)
    It will update again when arrived at their next sorting center.
    Laatst gewijzigd door Freddy; 18-04-17 om 13:16.

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